Meet our client support team
Our close-knit team includes a client support team who work alongside our advisers, engaging with clients, helping with admin and making sure that everything runs smoothly.
Planning is bringing the future into the present
– Alan Lakein
Sara Pickernell
INSURANCE ADMINISTRATOR
Sara joined NZBritannia in late October 2022, as an Insurance Administrator. Originally from the United Kingdom she moved to NZ when she was 12, after moving back to the UK in her early twenties, she has since returned and settled in Orewa.
Sara joins us with an abundance of experience in both managing busy offices and supporting staff in their roles. Learning more about the insurance industry, building relationships with clients and being part of our team are the things that Sara is most excited about, in her new role.
Outside of working hours, Sara likes to take her black Labrador, Buddy, for long walks. She also loves the fashion industry, namely buying and selling pre-loved clothing and is a very proud mum to her daughter.
My Mum used to tell me ‘Always have something put aside for a rainy day’ and I have.
Ceri Butt
INSURANCE ADMINISTRATOR
In her role as Insurance Administrator Ceri handles client queries related to life and medical insurance. She’s a great support to the NZBritannia advisers too with her wealth of knowledge and know-how in the insurance field. Before joining the team in 2017 Ceri worked as a Personal Assistant to an insurance adviser for many years and prior to that she spent eight years working for AMP.
Never put all your eggs into one basket.
Kathie Todd
OFFICE MANAGER AND INSURANCE ADMINISTRATOR
Kathie joined NZBritannia after a merger with Fairway NZ Limited, where she’d been since July 2012. As the Office Manager and Insurance Administrator, based in Whanganui, Kathie supports the NZBritannia advisers and tackles a wide range of tasks to keep everything running smoothly. She loves every aspect of her job, especially the unexpected challenges each day brings. Kathie’s motto: “You name it, I’ll do it!”
With a strong background in administration and experience in banking, Kathie thrives in the lively environment at NZBritannia. Social and outgoing, she enjoys keeping busy and spending time with her husband of over 40years, their two grown children, and her big family of ten siblings.
Associate with people who are likely to improve you.
– Seneca
Nicole Archer
ADVISER SUPPORT
Nicole joined NZBritannia in October 2023, bringing with her a background in the media industry along with many years of administration and PA experience. She is part of the client support team and enjoys helping things run smoothly behind the scenes.
Outside of work, Nicole recently became a first home buyer with her partner on the Hibiscus Coast and spends much of her spare time turning their house into a home. She also enjoys staying active, having played hockey for nearly 30 years, and loves getting out for a hike or a walk on the beach.
Change brings opportunity.
– Nido Qubein
Tayla Membrey
ADVISER SUPPORT
Tayla is part of the NZBritannia client support team and brings a positive, people-focused approach to her role. She enjoys being part of a team environment and supporting clients along the way.
Outside of work, Tayla loves to travel and explore new places. She lived in the UK for a year before returning home to New Zealand after travelling through Europe. In her spare time, she enjoys hiking, spending time at the beach, catching up with family and friends, and trying new places to eat.
